1. Introduction
Matorral Management S.L. (“Matorral Management”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit matorralmanagement.com, contact us, make an enquiry, request or make a booking, stay at accommodation managed or offered by us, or otherwise use our services.
2. Data Controller
The data controller responsible for your personal data is:
Matorral Management S.L.
CIF/NIF: B76781145
Address: Calle El Matorral 64, 38911, Santa Cruz de Tenerife, Spain
Email: administracion@matorralmanagementsl.com
Telephone: +34 683 575 833
3. Personal Data We May Collect
Depending on how you interact with us, we may collect personal information including:
• Name and contact details, including email address and telephone number.
• Booking and accommodation information, including dates of stay, number of guests and property selected.
• Information necessary to manage your booking and provide accommodation services.
• Billing and transaction information relating to payments and refunds.
• Communications and enquiries you send to us.
• Technical information relating to your use of our website, such as IP address, browser information and cookies, where applicable.
• Identification or guest information where collection is required to comply with applicable legal or regulatory obligations.
4. How We Use Your Personal Data
We may process your personal information to:
• Respond to enquiries and requests.
• Process and manage accommodation bookings.
• Communicate with guests before, during and after their stay.
• Process payments, refunds and related transactions.
• Provide and administer our accommodation and property-management services.
• Maintain appropriate business, accounting and transaction records.
• Prevent fraud and protect the security of our business and website.
• Comply with applicable legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.
5. Legal Basis for Processing
Depending on the circumstances, we process personal data because it is necessary to take steps at your request before entering into a contract or to perform a contract with you; because we are required to comply with a legal obligation; because processing is necessary for our legitimate business interests where those interests do not override your rights; or, where required, because you have provided your consent.
6. Payments
Where you make a payment in connection with a booking or our services, payment information may be processed by banks, card networks, payment service providers and other financial service providers involved in completing and securing the transaction.
We may receive transaction information such as the payment status, amount, date, payment method or transaction reference. Payment providers process personal information in accordance with their own privacy policies and applicable law.
7. Sharing of Personal Data
We may share personal data where reasonably necessary with service providers supporting our business, including payment providers, banks, booking or accommodation service providers, website and hosting providers, professional advisers and other suppliers involved in providing our services.
We may also disclose information to public authorities, regulators, courts, law-enforcement bodies or other parties where required or permitted by law.
We do not sell your personal data.
8. International Data Transfers
As our accommodation and services may involve Spain, the Canary Islands and the United Kingdom, personal data may in some circumstances be processed or transferred between the European Economic Area and the United Kingdom or processed by service providers in other countries.
Where required by applicable data-protection law, appropriate safeguards will be used for international transfers of personal data.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining booking and transaction records, and meeting applicable legal, accounting, tax and regulatory requirements.
10. Your Data Protection Rights
Subject to applicable law, you may have rights regarding your personal data, including the right to request access to your data, correction of inaccurate information, deletion of information in certain circumstances, restriction of processing, objection to certain processing and portability of your data.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact us at administracion@matorralmanagementsl.com.
You may also have the right to lodge a complaint with the competent data-protection supervisory authority.
11. Cookies
Our website may use cookies and similar technologies necessary for its operation and, where applicable and subject to required consent, for analytics or other purposes.
Further information will be provided in our Cookie Policy.
12. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Their processing of personal information is governed by their own privacy policies, and we are not responsible for their privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our services, website or applicable requirements. The latest version will be published on this website.
Last updated: 11 August 2026
15. Contact Us
For questions concerning this Privacy Policy or the processing of your personal data, please contact:
Matorral Management S.L.
Calle El Matorral 64
38911, Santa Cruz de Tenerife, Spain
Email: administracion@matorralmanagementsl.com
Telephone: +34 683 575 833