1. General
This Cancellation & Refund Policy applies to accommodation bookings made with Matorral Management S.L. for short- and mid-term stays.
Cancellation terms may vary depending on the property, length of stay, rate selected and specific booking conditions. The applicable cancellation terms will be communicated to the guest before or at the time the booking is confirmed.
2. Guest Cancellations
If you wish to cancel a booking, please contact us as soon as possible at:
Email: administracion@matorralmanagementsl.com
Telephone: +34 683 575 833
Any refund due will be determined according to the cancellation conditions applicable to the individual booking.
Where a booking has specific non-refundable or partially refundable conditions, these will be disclosed to the guest before the booking is confirmed.
3. Refunds
Where a guest is entitled to a refund, Matorral Management S.L. will process the refund to the original payment method used for the booking, wherever possible.
Once a refund has been processed by us, the time required for the funds to appear in the guest’s account may vary depending on the bank, card issuer or payment service provider.
4. Cancellations by Matorral Management S.L.
In the exceptional event that we are unable to provide confirmed accommodation, we will contact the guest as soon as reasonably possible.
Depending on the circumstances, we may offer suitable alternative accommodation, alternative dates, or a refund of amounts paid for accommodation that we are unable to provide.
5. Changes to a Booking
Requests to change booking dates, accommodation or other booking details are subject to availability and the conditions applicable to the reservation.
Any difference in price resulting from an approved change may be charged or refunded as appropriate.
6. Early Departure and No-Shows
If a guest does not arrive for a confirmed booking or chooses to leave the accommodation before the scheduled departure date, any refund will be subject to the cancellation conditions applicable to that booking and applicable law.
7. Problems During Your Stay
Guests should notify us as soon as reasonably possible of any significant problem with their accommodation so that we have an opportunity to investigate and, where possible, resolve the issue.
8. Consumer Rights
Nothing in this Cancellation & Refund Policy limits any mandatory rights or remedies available to consumers under applicable law.
9. Contact Us
Questions regarding cancellations or refunds can be directed to:
Matorral Management S.L.
CIF/NIF: B76781145
Address: Calle El Matorral 64, 38911, Santa Cruz de Tenerife, Spain
Email: administracion@matorralmanagementsl.com
Telephone: +34 683 575 833
Last updated: 11 August 2026