1. Introduction
These Terms & Conditions govern bookings and accommodation services provided by Matorral Management S.L. (“Matorral Management”, “we”, “us” or “our”).
By making a booking, submitting payment or using our accommodation services, the customer (“guest”, “you” or “your”) agrees to these Terms & Conditions.
2. Company Information
Company name: Matorral Management S.L.
CIF/NIF: B76781145
Registered address: Calle El Matorral 64, 38911, Santa Cruz de Tenerife, Spain
Email: administracion@matorralmanagementsl.com
Telephone: +34 683 575 833
3. Our Services
Matorral Management S.L. provides accommodation management and booking services for short- and mid-term stays, including accommodation located in the Canary Islands and London.
Properties, availability, prices and specific conditions may vary depending on the accommodation selected and the duration of the stay.
4. Bookings
A booking is confirmed once the applicable booking requirements have been completed and confirmation has been issued to the guest.
Guests are responsible for providing accurate information when making a booking, including their name, contact details, number of guests and any other information reasonably required to process the reservation.
The person making the booking must have the legal capacity to enter into the booking agreement.
5. Prices and Payments
Prices are communicated to the guest before payment and may vary according to the property, dates, duration of stay and services requested.
Payments may be made using the payment methods made available by Matorral Management S.L., including credit and debit cards.
Where payment is made by card, the guest authorises Matorral Management S.L. and its authorised payment service providers to process the payment associated with the booking.
Unless otherwise stated, all amounts due must be paid according to the payment schedule communicated at the time of booking.
6. Cancellations and Refunds
Cancellation and refund conditions may vary depending on the property, length of stay and booking conditions.
The applicable cancellation conditions will be communicated to the guest before or at the time the booking is confirmed.
Where a refund is due, it will normally be returned to the original payment method used for the booking. Processing times may depend on the relevant bank, card issuer or payment provider.
7. Security Deposits
Certain properties or bookings may require a refundable security deposit.
Where applicable, the amount and conditions of the security deposit will be communicated before or as part of the booking process.
Deductions may be made where permitted for damage, loss, missing items or other costs attributable to the guest, subject to the applicable booking conditions.
8. Guest Responsibilities
Guests must use the accommodation responsibly and comply with the rules applicable to the property.
Guests must not cause unreasonable disturbance, damage the property, exceed the permitted occupancy or use the accommodation for unlawful purposes.
The guest may be responsible for damage or loss caused by the guest or members of their party during the stay.
9. Check-in and Check-out
Check-in and check-out arrangements vary by property and will be communicated to the guest before arrival.
Guests must follow the access and departure instructions provided for their accommodation.
10. Property Information and Availability
We endeavour to ensure that property descriptions, photographs and other information provided to guests are accurate.
Occasionally, circumstances outside our reasonable control may affect the availability of accommodation or particular facilities. Where a material issue affects a confirmed booking, we will contact the guest and seek an appropriate solution.
11. Complaints
Any issue arising during a stay should be reported to us as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the matter.
Complaints may be sent to:
administracion@matorralmanagementsl.com
12. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.
Guests remain responsible for their personal belongings and for taking reasonable precautions during their stay.
13. Personal Data
Personal information is processed in accordance with our Privacy Policy, available on this website.
14. Governing Law
These Terms & Conditions are governed by applicable Spanish law, without prejudice to any mandatory consumer protections or jurisdictional rights that may apply to the guest.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The version applicable to a booking will be the version in force when the relevant booking is made, unless otherwise required by law.
Last updated: 11 August 2026